Frequently Asked Questions
Do you have female and male doctors at all three locations?
Yes we have both female and male doctors at all three surgeries.
Does your surgery take new patients?
Yes new patients are more then welcome. They will require a double appointment for their first appointment.
Do you immunise children at your surgery?
Yes we do. The child will need an appointment with the doctor and also a nurse.
How long are patients booked for a normal appointment?
Depending on the doctor, normal appointments are booked for 10-15 minutes duration. If you feel you will need longer than this, eg. PAP smear, Counselling, pre-employment medicals etc, please inform the reception staff when making your appointment so adequate time can be allocated.
What if I miss my appointment?
Wherever possible, it would be appreciated if you could ring us to let us know if you are not attending. We reserve the right to charge a missed appointment fee of $50 should at least 4 hours notice of cancellation of appointment not be given. Please be aware that this charge is NOT MEDICARE REBATEABLE.
Do you run specialised clinics?
Our doctors work with our nurses and we run diabetic clinics, asthma clinics as well as immunisation and children's health check clinics. Please enquire with our staff should you have any questions.
Do I need a referral to see an allied health provider?
We have on-site physiotherapists, diabetic education, dietitians, podiatrists, audiologists, remedial massage therapists, psychologists as well as dentists operating from our centres. If you have private health cover, you do not need a GP referral to see one of the allied health unless you intend to claim a medicare rebate under an Enhanced Primary Care (EPC) Plan. If so, then you will need to make an appointment with your GP to get an EPC referral.
I just need a script - do I have to make an appointment to see a doctor?
In general, an appointment needs to be made for the doctor to assess the need for a prescription. Where a medication is ongoing, the doctor may write a script without a clinical consultation provided no checkups need to be done. In this instance, there will be an additional charge which is currently $13 to cover costs. Alternatively, you can request a script via this website (click on contact us -->script request or alternatively the link on the right of the screen) and the doctor on duty will check and ensure it is clinically appropriate to provide the prescription without a clinical consultation.
I need a referral letter for my specialist - can I get it backdated?
Medicare rules prohibit the backdating of referral letters and as such, the doctors at this clinic WILL NOT issue backdated referral letters. In addition, we ask that an appointment be made in order for the need for a referral letter be assessed. Alternatively, you can request a referral without a consultation via the Ozdocsonline link to the right of the screen.
Do I need an appointment for my results?
We work on the principle that if an investigation is important enough to be performed, it should be important enough to be followed up, hence the doctors prefer that all results are conveyed in the context of a follow up consultation. The clinic is now trialling a service whereby online result enquiries as well as script requests can be made via www.ozdocsonline.com.au - patients register by entering the phone number of our main clinic, 08-83658111 and you will then be directed to enter your details and instructions will be displayed accordingly. Please bear in mind, these online requests do carry a charge to cover the charges made by the organization running the service.