FAQ

Do you have an online appointment system?

Yes we do. It is easy and convenient for all of our patients to use. Simply click on the "Book Appointment Online" link and follow the prompts.

Can new patients to the practice book online?

We prefer new patients to phone the practice and speak to one of our friendly reception staff. After your first appointment, you can access the online appointment system.

Do you have female and male doctors at all three locations?

Yes we have both female and male doctors at all three surgeries.

Does your surgery take new patients?

Yes new patients are more then welcome. They will require a double consultation for their first appointment.

Do you immunise children at your surgery?

Yes we do. The child will need an appointment with the doctor and also a nurse.

How long are patients booked for a normal appointment?

Depending on the doctor, normal appointments are booked for 10-15 minutes duration. If you feel you will need longer than this, eg. PAP smear, Counselling, pre-employment medicals etc, please inform the reception staff when making your appointment so adequate time can be allocated.

What if I miss my appointment?

Wherever possible, it would be appreciated if you could ring us to let us know if you are not attending. We reserve the right to charge a missed appointment fee of $50 should at least 4 hours notice of cancellation of appointment not be given. Please be aware that this charge is NOT MEDICARE REBATEABLE.

Do you run specialised clinics?

Our doctors work with our nurses and we run diabetic clinics, asthma clinics as well as immunisation and children's health check clinics. Please enquire with our staff should you have any questions.

Do I need a referral to see an allied health provider?

We have on-site physiotherapists, diabetic education, dietitians, podiatrists, audiologists, remedial massage therapists, psychologists as well as dentists operating from our centres. If you have private health cover, you do not need a GP referral to see one of the allied health unless you intend to claim a medicare rebate under an Enhanced Primary Care (EPC) Plan. If so, then you will need to make an appointment with your GP to get an EPC referral.

I just need a script - do I have to make an appointment to see a doctor?

In general, an appointment needs to be made for the doctor to assess the need for a prescription/referral. Where a medication is ongoing, the doctor may write a script without a clinical consultation provided no checkups need to be done. In this instance, there will be an additional charge which is currently $21 to cover costs. Alternatively, you can request a script/referral via this website (click on contact us -->script/referral request or alternatively the link on the right of the screen) and the doctor on duty will check and ensure it is clinically appropriate to provide the prescription/referral without a clinical consultation.

I need a referral letter for my specialist - can I get it backdated?

Medicare rules prohibit the backdating of referral letters and as such, the doctors at this clinic WILL NOT issue backdated referral letters. In addition, we ask that an appointment be made in order for the need for a referral letter be assessed. 

Do I need an appointment for my results?

We work on the principle that if an investigation is important enough to be performed, it should be important enough to be followed up, hence the doctors prefer that all results are conveyed in the context of a follow up consultation. 

What is the Practice's Privacy Policy?

We take your privacy and personal information very seriously. We have a privacy policy in place to ensure your details remain safe. To read and download our new patient details form and privacy policy, please click on the link:

http://www.hacmedical.com.au/app/webroot/ck_files/files/Patient%20Privacy%20Policy%20and%20New%20Patient%20Details%20Form.pdf